Journals Conference Bonfring Digital Library

Bonfring International Journal of Industrial Engineering and Management Science

Impact Factor: 0.541 | International Scientific Indexing(ISI) calculate based on International Citation Report(ICR)




An Empirical Study on Employee Engagement and Retention Strategies in BPO Companies in India

Xavier Jude Lavanya Kumar and Dr.T. Gopinath


Human Capital is an essential resource for any organization. Retaining the employees in BPO industry has been an issue in many organizations for quite a long time. The HR managers have been facing an intense time in finding a suitable replacement with required experience and capacity, to fill the vacancies made by virtue of the way out of key employees. Numerous reputed employers in the business have experienced this smash of talent retention. The BPO sector is contributing a lot to the Indian Economy furthermore making employment opportunity, particularly in the adolescent and thus the impression of youth towards this sector is observed to be positive. This study comprehends the purposes for why do BPO employees switch their occupations, to know why retention is required and to understand the different strategies received by BPO industry for retaining their employees.

Keywords: Employee Engagement, Convenience Sampling, ANOVA, Correlation Technique

Volume: 6 | Issue: 2

Pages: 24-27

Issue Date: April , 2016

DOI: 10.9756/BIJIEMS.8143

Full Text




Home | Research |Journals | Conference | Worshop & Events | Bonfring Digital Library | Sitemap | Contact
© Bonfring 2013 | All Rights Reserved