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Bonfring International Journal of Industrial Engineering and Management Science

Impact Factor: 0.541 | International Scientific Indexing(ISI) calculate based on International Citation Report(ICR)

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Study on Factors Influencing the TQM Practices and its Consequences

S. Deepika, Dr.S. Anandakumar and Dr.V. Krishnamoorthy


Abstract:

The study examines the influence of factors leading to implementation of TQM practices in building industry. The researcher adopted random sampling method for collecting data from the respondents. This study has been conducted from the period of May 2015 to Jan 2016. The study identified 8 important magnitudes of TQM practices. These are Organizational Factors, Communicational Factors, Cultural Factors, Quality Management Factors, Customer Satisfaction Factors, Employee Job Related Factors, Employee Training Related Factors, Management Commitment Factors out of the identified practices the study recognized that there is a significant impact on Communicational Factors, Quality Management Factors, Customer Satisfaction Factors, Employee Training Related Factors, Management Commitment Factors with the Organizational Development. The study conclusion would help the policy makers to the frame appropriate policies concerning TQM.

Keywords: Total Quality Management, Statistical Analysis, Implementation, Magnitudes

Volume: 6 | Issue: 2

Pages: 48-52

Issue Date: April , 2016

DOI: 10.9756/BIJIEMS.7088

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