Bonfring International Journal of Industrial Engineering and Management Science
Online ISSN: 2277-5056 | Print ISSN: 2250-1096 | Frequency: 4 Issues/Year
Impact Factor: 0.541 | International Scientific Indexing(ISI) calculate based on International Citation Report(ICR)
Dimension of Customer Satisfaction in the Hotel Business
Abstract:
Customer Satisfaction is the key Challenges for the Hotel Business, because it is unpredictable and customer interest towards food is keep on changing. Hence Providing Customer satisfaction and maintaining it to the greatest extent is a typical task for the Hotel owners. In the competitive scenario, it is very hectic task to differentiate the service quality among the competitors in order to retain the existing customers. The vast development in the Indian tourism sector customer expectation on quality food products and hygienic services in the current trend has moved to professionalism. Successful businesses evidence the match between customer demand and service quality. The Objective of this research is to identify the traveller?s comments and their satisfaction in the selected leading hotels. The researcher expects that this study will ensure the professionalism followed in the hotel business and estimates the methods followed in the hotel business for customer satisfaction.
Keywords: --
Volume: 6 | Issue: 4
Pages: 158-165
Issue Date: December , 2016
DOI: 10.9756/BIJIEMS.8304
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